FREQUENTLY ASKED QUESTIONS

Can a coupon be redeemed more than once?

No, coupons are limited to one-time use.

Can I use more than one coupon at a time?

No, only one coupon may be used per purchase.

How do I redeem my voucher/coupon?

Make sure you are logged in to your Coolmags account. If you don’t have an account, register here. Once you are logged in, search for the product you want to redeem your coupon on. Add the product to your cart and click on the checkout’ tab – it will take you to your checkout page. Click on click here to enter your code once the page asks for a coupon/voucher. Enter your coupon code into the field and click on apply coupon. If the coupon code is correct, the page will display a discount code applied successfully message. Continue your checkout by filling in your billing and shipping details if you have not already done so. The amount of your order minus your coupon discount should display under the your order section on the page. Choose your method of payment and click on place order. If you are having trouble redeeming your coupon, contact us.

What if you send me the wrong thing?

Kindly contact enquiries@coolmags.co.za

What do I do if I don’t receive my package?

If you don’t receive the package by then, please allow an additional day or two for the package to be delivered. If you’ve waited a couple of days and you still don’t have the package contact enquiries@coolmags.co.za

What are your contact details for direct EFT payments?

Panorama Media Corp
Account Number 371264758
Bank Name Standard Bank
Branch Code 001155

Are my credit card details safe?

You can transmit your credit card information over the Internet with absolute confidence. Coolmags and My Read are secured by THAWTE. Paygate uses encryption to protect your credit card information, and all credit card information is encoded with strong encryption before storage. To further respect your privacy, Coolmags and My Read does not release your credit card information or mailing address to any outside organizations.

How long will my order take to arrive?

The delivery of your first issue depends on the publication frequency of the magazine you ordered. Generally, publishers ask that you allow 4-6 weeks for weekly magazines, and 6-8 weeks for monthly magazines, and up to 12 weeks for less-frequently published magazines.

How often do you get new products?

We try to add new products on a weekly basis.